In a transforming digital landscape, businesses are armed with plenty of smart tools and technology solutions that rationalize investments. Technology is emerging as a clear revenue driver in creating value, enhancing customer experience, and contributing to top-line initiatives.
Technology is now perceived as a competitive differentiator based on its capacity to add new capabilities (such as digital sales, cloud-based CRM systems, Energy-as-a-Service, blockchain-based audit, enterprise-wide data integration, AI-enabled end-end solutions for the insurance claims process, legal compilation, and insights generation), and not just improve productivity.
Firms are still scratching the surface in combining “mind and machine” successfully to deliver holistic solutions. Technology-driven nonlinear growth witnessed in other sectors has not taken off for most Professional Services (PS) firms, mainly due to overreliance on the traditional “time and material” business model.
Shared below are the Key Themes discussed by our expert panelists:
- Usability of Technology & Key Success Factors of Tech-Led Programs
- Technology Levers that Drive Impact & RoI
- Digital Centers of Excellence (DCOEs) & AI/ML use cases
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Panelists
Sebastian Hartmann
Global Technology Strategy at KPMG
Arsh Maini
CEO at Candela Labs
Marc Vollenweirder
Co-Founder & Chief Strategist at Evalueserve
Moderator
Pratyush Prabhat
Global Head of Professional Services
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