Optimizing Service Delivery: Strategic Approaches to Shared Service Centers
Jeff Jin reveals how world-class shared service centers go beyond cost savings to drive innovation, operational excellence, and strategic business value.
Decisions Now is a podcast presented by Evalueserve discusses how to generate decision-ready insights from artificial intelligence and data. In each episode, host Erin Pearson talks with experts, analysts and business leaders across industries to bring you insights on diverse AI subjects.
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Jeff Jin reveals how world-class shared service centers go beyond cost savings to drive innovation, operational excellence, and strategic business value.
In this powerful episode of Decisions Now, Erin Pearson sits down with Melanie Courtright, CEO of the Insights Association, to explore how AI, massive data shifts, and evolving buyer expectations are transforming the insights and analytics industry. Melanie shares why data quality is more critical than ever, how teams must adapt their tech stacks, and what it truly takes to deliver insights at the speed of decision-making.
In this episode of Decisions Now, Erin Pearson sits down with Dr. Rob Handfield to explore how companies can strengthen supply chains amidst rising global trade uncertainties. From stress testing and AI integration to nearshoring and tariff workarounds, learn how leading firms are preparing for the unpredictable.
In this episode of Decisions Now, Charlie Render shares how businesses can move beyond AI experiments to full-scale implementation. He discusses key success factors, measuring ROI, and balancing innovation with responsible AI governance.
How can businesses balance technical innovation with a human-centered approach to energy transition? In this episode of Decisions Now, Erin Pearson speaks with Marine Cornelis, an expert in energy fairness and sustainability, about how companies can foster trust while implementing AI-driven energy solutions.
AI can process vast amounts of data, but at the end of the day, human expertise is what turns that data into actionable insights. Erin Pearson sits down with Jim Donohue, a former marketing executive, to dive into how AI is revolutionizing data analysis, market forecasting, and commercialization strategies in power generation.
AI is reshaping how we communicate about health. In this episode of Decisions Now, Erin Pearson, Dr. Amelia Burke-Garcia, and Dr. Rebecca Soskin-Hicks dive into AI-powered chatbots, digital opinion leaders, and AI’s role in bridging the gap between institutional expertise and accessible, patient-centered communication. Discover the risks, rewards, and future of AI-driven healthcare.
Learn how to turn data into action with Bill Franks, analytics thought leader. From simplifying presentations to fostering data literacy and improving communication between technical and non-technical teams, this episode is packed with insights to elevate your analytics game.
In this episode, Krista St. George dives into post-pandemic supply chain challenges, risk mitigation strategies, and how AI is revolutionizing supply chain management. Learn how businesses can build more resilient and sustainable supply chains.
Erin Pearson and Ananya Ghosh Chowdhury explore how generative AI is transforming industries, from real-world use cases in retail to responsible AI and building AI-ready teams. Learn strategies to leverage AI effectively and drive real business value.
Erin Pearson and Evan Wimpey dive into how AI-driven analytics and LLMs like ChatGPT are reshaping business. From causal modeling to cutting through AI hype, learn actionable strategies for smarter decisions—delivered with insight and humor.
Nicola Askham, the data governance coach joins Erin Pearson to discuss how to turn data into your greatest asset with smarter data governance. They explore how to enhance data quality, navigate regulations, and leverage AI for better decision-making, with practical steps to build governance frameworks that deliver real business impact.
Joëlle Laubner, Business Intelligence Manager at Syngenta, joins host Erin Pearson to talk about how the competitive intelligence landscape has shifted and how AI is continuing to drive change in the space.
Gordon Chu, the Digital Innovation Manager at Cathay Pacific, joins host Erin Pearson for an engaging discussion about democratizing AI within an organization and creating an innovation culture.
Ashish Bodhankar, IP Strategist Leader at Dow Chemical Company, and host Erin Pearson discuss the evolving role of IP management and how technology is changing the space, as well as how AI accelerates R&D processes.
Daniel Helmig, CEO and founder of helmig advisory, joins host Erin Pearson on the podcast. They discuss globalization’s impact on greenhouse gas emissions, the role of CEOs in driving sustainability, and the importance of AI-enabled products in decarbonization efforts.
Raúl Arredondo, a seasoned strategy and marketing executive in the battery industry, shares his thoughts on the shift to electric vehicles and how it’s reshaping the supply chain, the significance of market insights in building strategy, and the future of the battery and automotive industries.
Join host Erin Pearson and special guest Justin Berger, Chief Operating Officer at 7 Knots Digital, as they explore the exciting world of AI’s transformative impact on B2B marketing.
Vivek Anand, Director of Advanced Analytics at Gap, joins host Erin Pearson on Decisions Now to delve into topics including the complexities of demand forecasting in the fashion industry, the significance of dynamic pricing strategies, and more.
Mike Loth, Executive Director and General Manager of Specialty Services in Global Sustainable Infrastructure at Johnson Controls, joins host Erin Pearson to discuss decarbonizing buildings, reaching sustainability goals, and voice of the customer research.
Kory Weisman, Director of Global Commercial Excellence at Clarios, joins host Erin Pearson to discuss how Clarios standardized its competitive intelligence efforts worldwide, the benefits they’ve seen, and the challenges encountered along the way.
In this installment of Decisions Now, host Erin Pearson is joined by Kirsty Grant of Everbridge for a lively discussion about AI in marketing. They discuss a variety of topics, including generative AI use cases and the tendency of marketing to be at the frontlines of tech adoption.
In the age of data and analytics, businesses can enhance and make well-informed decisions by leveraging data and technology in their favor. In this episode of the Decisions Now podcast, we talked to Erica Brigance, Vice President of Data Science at Arcbest on how to realize value from analytics and artificial intelligence (AI) projects.
Companies are racing to leverage AI and data science, but success requires proper implementation. We spoke with Josh Edwards, Global Data Science Director at Black & Veatch, for insights.
In this episode, co-hosts Rigvinath Chevala, Evalueserve’s chief technology officer, and Erin Pearson, our vice president of marketing chat with Rob Albritton on the use of AI in defense, how Octo is optimizing it for data pattern and recognition, machine learnings (ML) operations, and building an AI team.
On this episode, Charles Boyle, VP, and global chief data officer at Octo Telematics discusses how the auto industry is succeeding by leveraging the power of data and technology.
Co-hosts Rigvinath Chevala, Evalueserve’s chief technology officer, and Erin Pearson, VP of marketing chat with Boyle on how AI is being used to assess driving risk, insurance rates, driving behaviors, predictive maintenance, and more!
In this episode, Zachary Richard, director of global data science at McDonald’s, talks about how to use data & analytics to transform the QSR industry and boost customer and crew experience.
The growth in technology has spiked the interest in ethics in AI and technology and has called organizations to be more responsible with their products. In this episode of the Decisions Now podcast, we are joined by, CEO and Founder of Emergent Line, Christopher Sanchez who shares all about the Global AI Bill of Rights, which he wrote.
On the twelfth episode of the Decisions Now podcast, the co-hosts chat with AI ethicist Olivia Gambelin about ethics in AI, the challenges that come with it, building an ethical strategy, and what the future of ethical AI looks like!
With AI adoption in full swing for many, machine learning (ML) and artificial intelligence (AI) are paving the way for progress in different business sectors. On the eleventh episode of the Decisions Now podcast, Joshua Starmer, Founder, and CEO of StatQuest, and Lead AI Educator at Lightning AI dives into the nuts and bolts of ML algorithms, updating the technology, educating teams on ML within organizations, and more.
In this episode we are joined by Chris Ehrlich, managing editor of Datamation. who chats with the podcast co-hosts of all things AI, from AI as a misnomer, biases, innovation demand, and more, the trio brings you an engaging conversation.
Data analytics and AI are terms we hear in the market way too often. Everywhere you go, people want data-driven insights, now more than ever it’s essential to understand what it takes to forge this strong analytic transformation journey. In the ninth episode of the Decisions Now podcast, we talked with Data and Analytics Professor at IE Business School and Founder of DBP Institute, Prashanth Southekal about what it takes to build a strong data culture powered by AI and analytics.
Artificial Intelligence (AI) algorithms have paved the way for the retail industry to gain great insights into consumer behaviors as well as other market needs. This digital transformation in the retail sector was accelerated as a result of the COVID-19 pandemic, making AI-powered technology a necessity for these companies. In the eighth episode of the Decisions Now podcast, we are joined by Mansoor Kazi, partner at Bain, who works specifically in the retail space.
In this episode we are joined by Ben Waber of Humanyze, a software company that pioneers workplace analytics. From leveraging AI-powered behavior analytics to strengthen your talent management, to making better decisions for your teams, and training the algorithms to avoid biases, Ben shares it all!
AI can leverage sales data to close deals faster and more efficiently. Steve Richard, the co-founder of ExecVision, joins the Decisions Now podcast to discuss how to best optimize the sales process with AI.
In the fifth episode of Decisions Now podcast, guest Briana Brownell helps us understand analytics maturity and how to climb up this curve.
In this episode, our guest, Bin Mu, Chief Data and Analytics Officer at Adobe, discusses what data governance will look like in the future, how the system answers the demands of businesses when making judgments, and how this system helps professionals make better decisions on a daily basis.
In the third episode of the Decisions Now podcast, we discuss how the combination of AI and analytics generate better decisions with EVS Co-founder and Director Marc Vollenweider. From gathering data to delivering it in the right way, at the right time, to the right departments, turning those into insights and everything in between.
In the second episode of the Decisions Now podcast, we talked with Cam Mackey, executive director for Strategic & Competitive Intelligence Professionals (SCIP) to get his take on the scope of Competitive Intelligence (CI) in decision-making.
AI is the buzzword of the decade, and industry experts including markets are leveraging it to transform decisions into results. In this blog, we discuss how you can use AI to achieve your marketing goals with our guest Paul Roetzer.
Sector & Account Intelligence
MICI for Asset & Wealth Management
CI for Management Consulting Firms
ESG Intelligence for Asset Managers Fund Marketing & Digital Marketing Intellectual Property Management MICI for Real Estate
ESG Controversy Monitoring for Asset Managers
Patent Analysis
RPA For Risk Model Management
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